By Court Order, the Company is currently in the liquidation process by the Florida Department of Financial Services.
By Court Order, the Company is currently in the liquidation process by the Florida Department of Financial Services.
Claims data have been transferred to the Florida Insurance Guaranty Association (“FIGA”) and FIGA continues to process outstanding claims. Inquiries regarding the status of a claim should be directed to FIGA. For more information about FIGA, please visit https://figafacts.com/
All data needed to process return premiums have been transmitted to FIGA.
The Department of Financial Services has recovered approximately 89.3% of unearned agent commissions. Agents that have not remitted their unearned commissions to the Receiver are being referred to the Circuit Court of the Second Judicial Circuit, in and for Leon County, Florida (the “Court”) for a determination of the amount of unearned commission owed to Avatar and an Order directing the agent to deliver said funds to the Receiver within 30 days of the Order or within other payment terms approved by the Court.
The most recent company financial statements for 2023 have been added to this website below.
Claims data has now been transferred to the Florida Insurance Guaranty Association (“FIGA”) and FIGA has begun processing outstanding claims. Inquiries regarding the status of a claim should be directed to FIGA. For more information about FIGA, please visit https://figafacts.com/
Approximately 95% of data needed to process return premiums has been transmitted to FIGA and FIGA is currently processing return premium checks. We anticipate the remaining 5% of data will be transferred to FIGA by mid-July.
If you were assessed bank fees due to a check from Avatar Property & Casualty
Insurance Company not being honored, please complete and remit the Bank Fee
Reimbursement Form.
Avatar Bank Fee Reimbursement Form (pdf)
Download
Bank of America is unwilling to continue to do business with Avatar Property & Casualty Insurance Company (“Avatar”) in receivership. As a result, any checks issued by Avatar on their Bank of America account will not be honored and the account will be closed. The Department has identified all uncashed claim checks and will provide all payment and associated claims information to the Florida Insurance Guaranty Association (“FIGA”). Once the information is transferred, FIGA will review the original claim and pay according to their claim handling guidelines. We will update this message once all information has been transferred to FIGA.
If you received a Bank of America check from Avatar for payment unrelated to an insurance claim, you will need to file a proof of claim with the Receiver. Proof of claim forms will be mailed to known creditors of Avatar and will also be posted on the following website www.avatar-liquidation.com at a later date.
Avatar's policies are canceled effective 12:01 a.m. on April 13, 2022, unless otherwise terminated prior to that date.
Yes. Your agent is best able to advise you as to your insurance options. To assist your agent and you in this process, we have notified your agent directly of the cancellation of your policy.
You received a Notice because your name appears as a current policyholder on the records of Avatar. The Notice was sent to all known current policyholders informing them of the receivership. See the Notices section displayed in this website.
You received a Notice because our records indicate that you were an agent of Avatar. The Notice was sent to all known agents of record informing them of the receivership. See the Notices section displayed in this website.
Unearned premiums are covered by the Florida Insurance Guaranty Association (“FIGA”), which has been activated to help pay unearned premium refunds for Avatar policyholders.
No. The Department will not require Proof of Claim forms from policyholders who have a potential return premium claim in the estate of Avatar. Potential claims include the return premium claims of policyholders who had a policy in force on the date of the liquidation and all other return premium claims who the Department calculates are due return premium. Policyholders do not need to do anything to file a timely claim for return premium or to have their claim accepted by the Department.
A Guaranty Association is a nonprofit corporation statutorily created to provide a mechanism for the payment of policy related loss claims and unearned premium when an insurance company is liquidated.
For more information, you can find specific information about your state’s Guaranty Association at:
Florida Insurance Guaranty Association - https://figafacts.com/
Premium refunds will be sent directly to policyholders.
Payments should be sent to the following address:
Examination Resources, LLC
Special Deputy Receiver of Avatar Property & Casualty Insurance Company
145 N Main Street
P.O. Box 519 Stuart, VA 24171
Claims which were not paid will be considered as claims against the estate and processed by the Receiver. Please complete the "Contact Us Form" and the Receiver will mail you a Proof of Claim form.
Pursuant to the Receivership Order and to Section 631.041(1), Florida Statutes, there is an automatic stay in place prohibiting judicial and administrative proceedings against the company.
Pursuant to the Receivership Order and to Section 631.041(1), Florida Statutes, there is an automatic stay in place prohibiting judicial and administrative proceedings against the company.
No. Pursuant to the receivership order and to Section 631.041(1), Florida Statutes, there is an automatic stay in place prohibiting the commencement or continuation of judicial, administrative or other action against the company.
If you are the claimant, policyholder, or a claimant/policyholder's authorized representative, and you have a closed claim, do not have a pending lawsuit against Avatar or an Avatar insured, you may send a written request that includes your name, policy number, claim number, and date of loss, for your claim file/policy:
• By email to: rehab.PublicRequest@myfloridacfo.com
• By mail to the following address:
Florida Department of Financial Services,
Receiver of Avatar Property & Casualty Insurance Company
325 John Knox Road, Atrium Building, Suite 101
Tallahassee, FL 32303
If you are not the claimant, policyholder, or the claimant/policyholder's authorized representative, you will need to serve a subpoena for the claim file/policy on the Department that includes the claimant/policyholder's name, the policy number, the claim number, and the date of loss:
• By process server at the following address:
Florida Department of Financial Services,
Receiver of Avatar Property & Casualty Insurance Company
325 John Knox Road, Atrium Building, Suite 101
Tallahassee, FL 32303
• By certified mail at the following address:
Florida Department of Financial Services,
Receiver of Avatar Property & Casualty Insurance Company
325 John Knox Road, Atrium Building, Suite 101
Tallahassee, FL 32303
If you have an open claim against Avatar, or a lawsuit pending against Avatar or an Avatar insured, you should send your request for a copy of your policy, claim file to the Florida Insurance Guaranty Association [FIGA]. FIGA’s contact information is located at: https://figafacts.com
It is your responsibility to notify the Department, in writing, if there is a change in your name or mailing address. Click here to obtain the appropriate form and instructions.
When you are corresponding with the Department, please reference your policy number and/or claim number.
If you have any non-claims related questions regarding the receivership, please contact the Department at Consumer.Services@myfloridacfo.com or by calling (850) 413-3081 or toll free at 1-800-882-3054.
The most up to date information is posted on this website. The Department will continue to post information to this website as more information becomes available.
For additional claims related questions regarding the receivership, please see the section below titled “Claims Information”.
You may contact the Department and Special Deputy Receiver at one of the following:
• Email – avatar-liquidation@examresources.net
• “Contact Us” Form @ www.avatar-liquidation.com
• Phone - 850-413-3081 or toll free @ 1-800-882-3054
• By mail @ the following address:
Avatar Property & Casualty Insurance Company
P.O. Box 519
Stuart, VA 24171
No. Pursuant to FS 631.67, all proceedings in which an insolvent insurer is a party to, shall be stayed for 6 months. All of Avatar's claim files will be transferred to the Florida Insurance Guaranty Association (FIGA). If you are unable to amicably resolve your claim with FIGA, you may re-file for Mediation with FIGA.
Inquiries regarding the status of a claim should be directed to FIGA. For more information about FIGA, please visit https://figafacts.com/
New claims should be reported directly to FIGA. For more information about FIGA, please visit https://figafacts.com/
Proof of Claim forms will be mailed to all known claimants in the estate. A Proof of Claim form must be postmarked or submitted electronically by the Claims Filing Deadline of March 14, 2023.
The deadline for filing claims in the Avatar receivership is March 14, 2023.
Yes, you may file a Proof of Claim form. However, any form postmarked after March 14, 2023 will be processed as late-filed.
A Claims Bar Date has not been established at this time.
Yes. If you have unpaid invoices for services related to specific claim files (IME, copy charges, legal defense fees, damage estimation, appraisers, adjusting etc.) your claim is considered a General Creditor, Class 6 claim. A guaranty association does not usually cover these. There may be insufficient assets to pay these types of claims; however, you must file a Proof of Claim form to have your claims considered. These types of claims are most often considered Master Claims as they involve more than one invoice.
If you have unpaid invoices for services related to specific claim files as described above, please submit them as supporting documentation with your Proof of Claim form. Submission instructions will be provided on the Proof of Claim form.
Yes. Agent's commission claims and general creditor claims are not covered by the Guaranty Association but may be filed as claims in the receivership estate. There may not be sufficient assets to pay this priority of claims; however, you must file a Proof of Claim form to have your claim considered.
No. The Guaranty Association has been activated to pay covered outstanding claims for Avatar policies.
No. The Guaranty Association has access to the company claim files and will review your claim to determine if it is a covered claim on which payments may be due. If you are not certain that your claim is covered by the Guaranty Association and/or you wish to make a claim directly against the Avatar receivership estate, you must submit a Proof of Claim.
The payment of claims in a receivership are paid in priority order as defined by Florida Statutes, Chapter 631. The only assets available for distribution are the assets of Avatar.
The amount of any potential payment is unknown until after the amount of all liabilities has been established and all reasonable efforts to recover and liquidate assets have been exhausted. Please be advised that it may take several years before a distribution of assets, if any, is made in this receivership, due to collection efforts and litigation.
If you have additional claims related questions regarding the receivership, please contact the Department at Consumer.Services@myfloridacfo.com or by calling (850) 413-3081 or toll free at 1-800-882-3054.
The following documents are provided as Adobe Acrobat PDF files and are best viewed using Adobe Reader.
Avatar Financial Statements 6-30-22 (pdf)
DownloadAvatar Financial Statements 9-30-22 (pdf)
DownloadAvatar Financial Statements 12-31-22 (pdf)
DownloadAvatar Financial Statements 3-31-23 (pdf)
DownloadAvatar Financial Statements 6-30-23 (pdf)
DownloadAvatar Financial Statements 9-30-23 (pdf)
DownloadAvatar Financial Statements 12-31-23 (pdf)
DownloadAvatar Financial Statements 3-31-24 (pdf)
DownloadAvatar Financial Statements 6-30-24 (pdf)
DownloadAvatar Financial Statements 9-30-24 (pdf)
DownloadAvatar Financial Statements 12-31-24 (pdf)
DownloadThe following documents are provided as Adobe Acrobat PDF files and are best viewed using Adobe Reader.
The following documents are provided as Adobe Acrobat PDF files and are best viewed using Adobe Reader.
Avatar Property & Casualty Ins. Co. Agent Notice - 03/15/2022 (pdf)
DownloadAvatar Property & Casualty Ins. Co. Policyholder Notice - 03/15/2022 (pdf)
DownloadAvatar Property & Casualty Ins. Co. Aviso al Agente - 15 Mar 2022 (pdf)
DownloadAvatar Property & Casualty Ins. Co. Aviso a los Asegurados - 15 Mar 2022 (pdf)
DownloadThe following documents are provided as Adobe Acrobat PDF files and are best viewed using Adobe Reader.
Proof of Claim (POC) Form 4-21-22 Final (pdf)
DownloadAddress: Avatar Property & Casualty Insurance Company
P.O. Box 519
Stuart, VA 24171
Phone: 404-465-2814
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